FAQ

 

How quickly will I receive my order?
Orders are dispatched within 2 working days from placing the order. Expected delivery time varies for each item due to different fulfillment centers and is specified under the payment methods on the product page.

I have an issue with my order, how can I return it?
We offer a 100% money back guarantee if the item is defective or damaged, to be claimed within 14 days of receiving the order, by emailing us at info@fisastudio.com We will issue a free package return label upon confirmation of a return claim, and we will refund the full amount of your original purchase once we have received the product.

I have entered an incorrect address, what do I do?
We all make mistakes :) simply check your order confirmation email to verify that the address given is inaccurate, and kindly notify us via email at info@fisastudio.com as soon as possible so we can modify the address. However we won’t be able to amend the address after the order has been dispatched.

I changed my mind about my recent order, can I cancel it?
No, but you can email us at info@fisastudio.com once you’ve received your order, and we will gladly send you a package return label. We will refund the full amount of your original purchase once we have received the product.

I couldn’t find an answer to my question, can you please help?
Sure thing, please email us at info@fisastudio.com and we will be happy to assist you in any way we can, though we frequently receive a large number of emails, so If you wish to get a swift response, please attach your order number and state your inquiry.